The Voyage Guarantee
Airlines can't charge you for this.
We guarantee it.
For decades, travelers have worn layers to the airport to dodge bag fees. We built the VoyageCoat around that idea, and we stand behind it with a full refund.
The promise
We would not have built this if it did not work.
A year of research and design. Thousands of dollars in samples. A patent pending. Trademarks. None of that would exist if we were not confident you can wear this coat onto any commercial flight without paying a fee.
You bought this so you would never pay a bag fee again. If an airline makes you pay one for the coat, we pay it back.
If an airline makes you check the coat, charges you a fee for it, or denies you boarding because of it, you get a full refund of the purchase price to the card you paid with. Not store credit. Not a partial refund. The full amount.
Every claim is verified, which keeps it honest for everyoneWhat we need from you
All three. They have to match.
Every item below is required, and they must describe the same flight. A claim missing any item, or where the details do not line up, cannot be approved.
1. Video at the boarding gate
Clear and unedited, showing the gate agent stating they are denying boarding, requiring you to check the coat, or charging a fee specifically because of the coat. The airline name and gate number must be visible. Video from a flight attendant in the cabin does not qualify, only the gate.
2. The receipt or check tag
If you were charged, a photo of the fee receipt showing the amount and the airline. If you were forced to check the coat, a photo of the airline bag tag attached to it. This proves the incident happened on a real flight.
3. Boarding pass and confirmation number
A photo of your boarding pass from that same flight showing the airline, flight number, date and booking confirmation number. This lets us tie everything together and verify the flight.
Send all three to hello@voyagecoat.com with your order number in the subject line.
How we verify
What happens after you hit send.
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We review everything together
The video, the documentation and the flight details are checked against each other, not one at a time.
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We confirm the flight
By submitting a claim you authorize us to verify the incident and your flight details, including with the airline where possible, using the confirmation number and boarding pass you provide.
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Approved claims refund fast
If everything checks out we approve and refund, typically within 3 business days of verification.
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Incomplete claims are denied
If the documentation is incomplete, does not match, or cannot be verified, the claim is denied.
Once a claim is approved we email you a prepaid return label. Send the coat back and we issue the refund the day it arrives. We ask for the coat because the guarantee is a refund, not a free coat.
Do not fake it.
Submitting edited, staged or falsified documentation is fraud. It voids the guarantee permanently, forfeits any refund, and may be reported to the payment processor and the relevant authorities.
The fine print, said plainly
Exactly what is and is not covered.
Covered
- An airline makes you check the coat at the gate
- An airline charges you a fee for the coat
- An airline denies you boarding because of the coat
- Any commercial flight, worldwide, for 12 months after delivery
Not covered
- Airport security or customs
- A crew member asking you to remove it for comfort in the cabin
- Prohibited items packed inside, like oversized liquids or restricted batteries
- Fees for the duffle once you deploy it, because a bag is a bag
- A coat packed so full it will not close, or so heavy it is not safe to wear
- Travel costs, missed flights and other expenses we do not control
The coat must be worn as a coat when you board, and it has to be able to close with the pockets fastened and nothing sticking out. You do not have to wear it zipped. One claim per customer, per order. The refund covers the coat only.
Backed by a full refund.
Preorder The Coat NowThe Voyage Guarantee is a separate promise offered by us and does not replace our standard refund policy or your rights under it. We may update these terms, and any order placed before a change is covered by the terms that were live on the date of purchase.