Shipping Policy

Voyage Coat is currently sold as a preorder item. Preorder pricing is significantly lower than retail pricing, which begins once shipping starts.

Shipping Timelines

Voyage Coat products are produced in limited batches. Your shipment batch is determined by your order date and size.

• Shipment 1: estimated to ship to customers late July through late August 2026.
• Shipment 2: sizes that sold beyond the first batch are produced in a later run, estimated to ship in autumn 2026, around late September to early October.

These are good faith estimates and may shift as production progresses. You will receive an email with tracking information as soon as your order ships.

Delivery Times

Once your order ships, standard delivery is:

• United States: 4 to 8 business days via USPS
• International: 7 to 21 business days, depending on destination

International Orders

International customers are responsible for any VAT, import duties, or customs fees charged by their country at delivery. These charges are set by your local customs authority, are not included in your order total, and are paid directly to the carrier or customs office when your package arrives.

Cancellations and Refunds

You may cancel your preorder and receive a full refund at any time before your order ships. To cancel, email hello@voyagecoat.com with your order number. Refunds are processed within 24 hours of your request and typically appear in your account within 5 to 10 business days, depending on your bank or payment processor.

Important: please do not file a chargeback or payment dispute to request a refund. Filing a dispute pauses any refund we are processing and can delay your money by 30 to 60 days. If you have any concern about your order, email hello@voyagecoat.com directly and we will resolve it right away.

Tracking Issues

If your shipment is marked delivered but you have not received it, contact us at hello@voyagecoat.com within 7 days so we can help locate the package.

Damaged Items

If your coat arrives damaged or defective, contact hello@voyagecoat.com within 48 hours of delivery with photos of the issue. We will send a replacement or issue a refund where applicable.

Lost in Transit

If your package is lost in transit, contact hello@voyagecoat.com and we will work with the carrier to locate it or send a replacement at no cost to you.

Questions

For any shipping questions, reach us at hello@voyagecoat.com.