Shipping policy

Shipping Policy

VoyageCoat® is currently sold as a Pre Order item. Pre Order pricing is significantly lower than retail pricing, which begins once shipping starts.

Shipping Timelines

VoyageCoat® products are produced in limited batches. Your shipment batch is determined by your order date and size.

  • Shipment 1: shipped to customers in September 2026. All Shipment 1 orders have been dispatched with tracking.
  • Shipment 2: sizes that sold beyond the first batch are produced in a later run, estimated to ship to customers in November 2026.

These are good faith estimates and may shift as production progresses. You will receive an email with tracking information as soon as your order ships.

Delivery Times

Once your order ships, standard delivery is:

  • United States: 2 to 5 business days via USPS Ground Advantage
  • International: 7 to 10 business days, depending on destination

International Orders

For some destinations, duties and taxes are collected at checkout and shown on your order confirmation. Where they are not collected at checkout, you are responsible for any VAT, import duties, or customs fees charged by your country at delivery. Those charges are set by your local customs authority and are paid directly to the carrier or customs office when your package arrives.

If you exchange your coat for a different size, the replacement is a new international shipment and may be assessed duties again by your local customs authority. We declare replacements as such wherever the carrier allows it, but we cannot control whether your country applies relief.

Cancellations and Refunds

You may cancel your Pre Order and receive a full refund at any time before your order ships. To cancel, email hello@voyagecoat.com with your order number. Refunds are processed within 24 hours of your request and typically appear in your account within 5 to 10 business days, depending on your bank or payment processor.

Important: please do not file a chargeback or payment dispute to request a refund. Filing a dispute pauses any refund we are processing and can delay your money by 30 to 60 days. If you have any concern about your order, email hello@voyagecoat.com directly and we will resolve it right away.

Return Shipping

If you return or exchange your coat after it has been delivered, return shipping is paid by you unless we sent the wrong item. Full return terms, including your return window, are in our Refund Policy.

Tracking Issues

If your shipment is marked delivered but you have not received it, contact us at hello@voyagecoat.com within 7 days so we can help locate the package.

Damaged Items

If your coat arrives damaged or defective, contact hello@voyagecoat.com within 7 days of delivery with photos of the issue. We will send a replacement or issue a refund where applicable.

Lost in Transit

If your package is lost in transit, contact hello@voyagecoat.com and we will work with the carrier to locate it or send a replacement at no cost to you.

Questions

For any shipping questions, reach us at hello@voyagecoat.com.