Refund policy
Return and Refund Policy
Before Your Order Ships
If your order has not shipped yet, you can cancel it for a full refund at any time. Email hello@voyagecoat.com with your order number and we will process it within 24 hours. See our Shipping Policy for full Pre Order cancellation terms.
Returns After Delivery
You may request a return or exchange within 14 days of delivery.
To start one, email hello@voyagecoat.com with your order number and the reason. We will send return instructions. Items sent back without contacting us first may not be processed.
Condition requirements: you are welcome to try the coat on to check the fit. Returned items must be free of odor, stains, pet hair, and wear, with all tags still attached. If a returned coat arrives showing use, we will email you photos and either return it to you at your cost or offer a partial refund of up to 50% of the item price. You choose which.
Return shipping is the responsibility of the customer unless we sent the wrong item.
Exchanges
If you need a different size, we will exchange it at the price you originally paid, even if pricing has since increased.
Send the original coat back at your cost. Once it arrives and passes inspection, we ship the replacement at no additional charge. Replacements are subject to availability in the size requested. If the size you want is not available, we will tell you and issue a full refund instead.
Refunds
Approved refunds are issued to the original payment method once the returned item is received and inspected. Please allow 5 to 10 business days for the credit to appear.
Original shipping charges are not refundable. Duties and import taxes paid on international orders are not refundable by us. Depending on your country, you may be able to reclaim them directly from your customs authority. Gift cards are not refundable.
Damaged or Defective Items
If your coat arrives damaged or defective, contact us within 7 days of delivery with photos of the issue and your order number. We will resolve it with a replacement or refund, and we cover any return shipping.
Undeliverable and Refused Packages
If a package is returned to us as undeliverable due to an incorrect address, or refused at delivery, we will contact you to arrange reshipment. Reshipping costs are the responsibility of the customer.
Contact
For all return, exchange, or refund inquiries, email hello@voyagecoat.com.
Two other places it's still live: the Voyage Guarantee item in your drawer menu, and check the Shipping Policy in case anything survived the earlier pass.