Return & Refund Policy

Preorders

Voyage Coat products are offered on a limited preorder basis. By placing a preorder, you acknowledge and agree to the terms below.

• Voyage Coat products are produced in limited, made to order batches. Quantities are capped, and preorders are open for a limited time.
• Once your order is confirmed, your place in production is secured.
• Because each Voyage Coat is produced to order in limited batches, preorders are final. We are unable to accept cancellations, changes, or refunds before your order ships, except as described under Damaged or Defective Items below.

Production and Shipping Timeline

• Voyage Coat products are produced in limited batches. An estimated delivery window is provided at the time of your order.
• These windows are good faith estimates and may shift as production progresses. Handmade, batch produced goods can take longer than first expected.
• Some sizes may sell beyond their initial batch. Orders for those sizes are fulfilled in a later production run, and the estimated window for that run is provided at the time of order.
• Once your order ships, delivery within the United States typically takes about 6 to 10 business days.
• We provide periodic email updates during production and fulfillment.

Returns After Delivery

Once your Voyage Coat has been delivered, we want you to be confident in your purchase.

• You may request a return within 14 days of delivery.
• Returned items must be unworn, unused, in original condition, and include all original packaging.
• Return shipping costs are the responsibility of the customer.
• Once your return is approved and received in original condition, a refund will be issued to your original payment method. Original shipping charges are not refundable.

Items Not Eligible for Return

• Preorders cannot be canceled or refunded before shipment.
• Items showing signs of wear, damage, or use.

Damaged or Defective Items

If your Voyage Coat arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will work with you to resolve it with a replacement or refund where applicable.

Contact Us

For all return or refund inquiries, please contact our support team at:

hello@voyagecoat.com